SmartSupport
Designed to Provide the Tools to Enhance Service
Designed to Provide the Tools to Enhance Service
Sperry Marine Smart Support is integrated with our SperrySphere platform and is part of our digital offering. It has been designed to provide the tools to enhance Service.
By connecting to bridge equipment, we bring a better overview of the system live status to service teams; facilitating the understanding of any faults, enabling better diagnostics, increasing First-Time Fix rates and improving resolution times.
It improves our Service, allowing it to become more proactive and predictive. Smart Support can provide health status and real-time monitoring, remote diagnostics, remote maintenance and service, remote support, and inventory management to anticipate obsolescence.
It connects offshore and onshore teams, maximising the overall system health and uptime.
Key benefits
• Maximise vessel availability and maintain navigation schedules
• Shorter resolution time
• Higher 1st time fix rate
• Cost saving and reduced equipment lifetime costs
• Reduced on-board attendance